FAQ | Pour Decor | Fort Collins
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Frequently Asked Questions

  • How do I order a painting? What payment methods are accepted?

You can submit an inquiry on the CONTACT page or email me directly here . Please include the item ID# in your inquiry. I make every effort to respond within 24 hrs. Payment methods that I accept include cash, Venmo, and credit card.

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  • Does your art look the same in person as it does on your website?

I try to ensure my photos look identical to how the items look in person. However, different computers/screens may slightly distort the colors.

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  • How does shipping work?

Items are ready to ship in 1-3 business days. Items will be carefully packaged and protected for shipping. Shipping usually takes approximately 5 business days depending on your location. If you need it sooner, please note that during check out. A tracking number will be provided

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  • What is your return/exchange policy?

Please ask any questions you may have before ordering. Returns and exchanges are not accepted. Please contact me if you have any problems with your order upon receiving it.

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  • What is the process to create a painting? How long does it take?

After preparing the surface and mixing the paint, I pour the mixture based on whichever style/pattern I have chosen to create the design. The painting then must dry for 3 weeks. Once the paint has cured, the surface is cleaned and varnished. This entire process from start to finish takes approximately 4 weeks.

 

  • How do I care for for my jewelry?

It is recommended that you keep your jewelry dry and out of the shower, bath, and/or pool.

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  • How do I care for my coasters?

Coasters are sealed with resin and protected with cork. Wipe clean with water and a soft cloth. Coasters are durable, but they are not dishwasher safe. They are great for a cold beverage or hot cup of coffee. They are not for use on or in ovens/stoves or as hot plates for pots, pans, or dishes. 

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  • I love one of the paintings in your portfolio. Can I buy one of those? Can you make another one?

The paintings displayed in the portfolio are paintings that have already sold. The portfolio's function is to provide people with an idea of the various styles and techniques that I have poured. Each piece of art is one of a kind, but I am able to recreate similar pattern and color combinations.  If you see an item you really like, please contact me about commission on a similar piece.​

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  • Do you take custom orders? Can you personalize my art?

I love working with clients to create something custom, so please don’t hesitate to contact me with your special requests. I am able to personalize my art with words, numbers, shapes, etc. There is an added cost for personalization starting at $5. The price may increase depending on the degree of difficulty and the amount/type of materials needed. 

 

  • Do you do private events/parties?

Yes! I can be booked for private parties (jewelry make and take, as well as pouring paint). Please check out our info on Private Parties or contact me to discuss specific questions/details/pricing. I look forward to providing a fun and unique activity for your private event!

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  • Are your events kid/family friendly?

Yes! We love seeing kids create their own one-of-a-kind masterpiece!

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